Find a Dentist Near You

Privacy Policy - Australian Dentists Clinic

We are committed to protecting the personal information you provide to Australian Dentists Clinic (Us, We, Our) with, whether it be offline, online or through using our Website (Site). This Privacy Policy outlines this commitment and details what information we store about you and how it is managed, and under what circumstances we will disclose it to third parties.

Australian Dentists Clinic is subject to the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any applicable Health Privacy Principles contained in State legislation in addition to other laws, regulations and codes concerning your personal information.

All staff at Australian Dentists Clinic are trained to adhere to our privacy policies, procedures and standards. We regularly review our privacy policies, procedures and criteria to ensure your information is protected to the highest standard.

What personal information is collected and stored?

The personal information listed below may be collected by us:

  • your name;
  • your street address or postal address;
  • your email;
  • your phone number(s);
  • your date of birth;
  • your health insurance information;
  • any other health funding information including Medicare or other third parties;
  • information regarding accident claims or workers compensation claims you have made;
  • details of any treatments provided at other dental centres;
  • details or any treatments or services provided at our Dental Centres;
  • details disclosed to our dentists or other staff regarding provision of treatments and services;
  • responses provided to us through surveys of patients;
  • payment type information;
  • details of any credit check we have been authorised by you to conduct;
  • contact details of your family;

How is personal information collected and stored?

We will collect personal information from you directly, unless we decide it is unreasonable or impractical for us to do so. We may collect information from you in any of the following ways:

  • From documentation completed by and submitted by you to us;
  • Provided to us by you as a result of your use of the Australian Dentists Clinic website;
  • During verbal or written communications between you and representatives of Australian Dentists Clinic;
  • When you conduct a transaction with us;
  • Any other reasonable method that does not breach relevant State or Commonwealth privacy legislation;

Ensuring personal information is accurate and updated

We are committed to ensuring your personal information accurate, complete and up-to-date. Australian Dentists Clinic may contact you or take other steps to ensure your information is current and accurate.

By providing us with up-to-date information you allow us to provide you with the best possible healthcare. You should notify us about any changes to your medical or health information. Health information includes but is not limited to medications and any alternative therapy or treatments. If this information is not provided to us it is possible you may not receive the best possible healthcare and you may experience adverse or harmful outcomes.

If you think we hold outdated or inaccurate information about you, please contact us using the appropriate page on this website.

Protection of personal information

We may store your personal information in a number of ways, including in an electronic or paper format. We are committed to safeguarding your personal information and we take reasonable steps to protect this information from interference, misuse, unauthorised access, loss, disclosure and modification.

We are unable to guarantee that information you submit to us or receive from us using the internet is secure. Any transmission of information from your device or to our Site is done at your own risk. We do take measures to prevent disclosure of your information without your permission, but we cannot guarantee a disclosure will not occur without adherence to this Privacy Policy.

Cookies files and tracking beacons

Our site may sometimes use cookies. Cookies are used to store your individual preferences on your computer in the form of a text file. We are unable to retrieve your email or other personal information from the cookie itself, but the cookie may allow third parties to cause our digital advertisements to display to you while you use other online platforms such as social media as part of our marketing campaigns. If you provide us with personal information using our site, that information may be associated with a cookie linked to your use of our Site.

Web or tracking beacons are a small invisible image used to monitor how a website is used. We may use web beacons on our Site to collect data about viewing habits of our Site.

Links to other websites

We do not control websites operated by third parties, even if we link to such a website from our Site. We are unable to accept any responsibility for the way your personal information is handled or how your privacy is respected while visiting those websites. Websites operated by third parties are not governed by or subject to this Privacy Policy.

Disclosure of your personal information

Australian Dentists Clinic may disclose personal details to:

  • Australian Dentists Clinic employees, third-party service contributors or other contractors for purposes of operating our business and fulfil requests by you and provide dental and oral health treatments and other services to yourself.
  • Third party providers e.g. your Private Health Insurer nominated by you to be responsible for a fraction or whole of the payment for services provided by Australian Dentists Clinic.
  • Other dentists and associated staff who are directly involved in your treatment. May be an external specialist you were referred to by us. Information disclosed for this reason is limited to that which is directly applicable to your treatment.
  • Dental laboratories or technicians such as when your treatment includes production of dental prosthetics.

Use of information for marketing purposes

Australian Dentists Clinic may use your personal information to provide you with marketing materials and other information about our services and services or products offered by third parties which we have determined are of possible interest to you. These materials may be provided using a number of communication methods including SMS, Email, Social Media, Fax or Phone. Please notify us if you have a preference for a particular form of communication and we will endeavour to use your preferred method.

Australian Dentists Clinic conducts marketing activities in adherence to applicable laws including the Spam Act 2003 (Commonwealth).

You may choose to opt out of receiving marketing communications from us or third parties by contacting us using the link on our website or through the How to Contact Us section below.

Complaints about breach of privacy

If you think that Australian Dentists Clinic has breached the Australian Privacy Principles and you wish to make a complaint, please contact our office using the details below and provide us with full details of your complaint. We will promptly investigate the alleged breach and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. We will also endeavour to improve our procedures and standards to prevent future breaches. If you are unhappy with how your complaint was handled, you are able to lodge a complaint with the Australian Information Commissioner. For more information about contacting the AIC visit

How to Contact Us

For more detailed information about this privacy policy, and to address any concerns or to make a complaint regarding the treatment of your privacy, please contact us using the link on this website or contact the privacy officer using the details below:

Privacy Officer – Australian Dentists Clinic

6A St James Street,

St Albans Park, VIC, 3219.

Amendments to privacy policy

This policy can be changed at any time, and any change is done at our discretion. You are should check this Site regularly, so you are kept updated on our current Privacy Policy.

Last Updated: 25th November 2018

Schedule Your Appointment Today